Introduction

This Privacy Policy governs the privacy practices of Yohpal (“Yohpal”), outlining our commitment to safeguarding your privacy and personal data. We recognize the importance of protecting the personal information of our users and ensuring transparency regarding the collection, use, and handling of such data. This policy aims to provide you with a clear understanding of the types of data we collect, how we utilize this data, and your rights to your personal information.

At Yohpal, we prioritize the protection of your privacy and are dedicated to maintaining the confidentiality and security of your data. By accessing or using the Yohpal application, you acknowledge and consent to the practices described in this Privacy Policy. We encourage you to review this policy carefully to understand our data processing practices and how they affect you. If you have any questions or concerns regarding our privacy practices, please contact us using the information provided at the end of this policy

1. INFORMATION WE COLLECT

When you use our Yohpal application, we may collect various types of data to improve your user experience and provide you with our services. The data we collect may include:

• IP address: This is a unique numerical identifier assigned to your device when you connect to the internet.
• Date and time of the request: We record the date and time when you access or interact with our application.
• Contents of the request: This includes information about the specific pages or features of the Yohpal application that you interact with.
• Access status/HTTP status code: We collect information about the status of your requests, such as whether they were successful or encountered errors.
• Transferred data quantity: This refers to the amount of data transmitted between your device and our servers during your interactions with the application.
• Application from which the command originates: We may track the source of commands or actions initiated within the Yohpal application.
• Device information: This includes details about your device, such as the browser you use, the operating system it runs on, and the interface you utilize.
• Language and version of the application software: We may collect information about the language settings and version of the Yohpal application you are using.

2. USE OF COOKIES

At Yohpal, we employ cookies to enhance your browsing experience within our application. Cookies are small text files that are stored on your device when you interact with our platform. These files contain data that helps us recognize your preferences and customize our services to better align with your needs and preferences.

Transient and Persistent Cookies:

We utilize both transient and persistent cookies to enhance the functionality of the Yohpal application and personalize your experience. Here’s a breakdown of the two types of cookies:

1. Transient Cookies: These cookies are temporary and are only stored on your device for the duration of your browsing session. They are typically deleted once you close your browser. Transient cookies are used to facilitate certain features of the application and ensure seamless navigation.
2. Persistent Cookies: Unlike transient cookies, persistent cookies remain on your device even after you close your browser. They are used to store information such as login credentials, language preferences, and other settings, allowing us to recognize you and personalize your experience during future visits to the Yohpal application.

Functionality of Cookies:

Cookies serve various functions within the Yohpal application, including but not limited to:

• Remembering User Preferences: Cookies help us remember your preferences, such as language settings and display preferences, to provide you with a customized and consistent experience each time you use our platform.
• Authentication and Security: Persistent cookies enable us to authenticate your identity and maintain the security of your account by recognizing you as a logged-in user. This helps prevent unauthorized access and protects your personal information.
• Improving Application Performance: We use cookies to gather information about how users interact with our application, such as which pages they visit most frequently and how they navigate through the platform. This data allows us to analyze application usage patterns and identify areas for improvement to enhance overall performance and usability.

Managing Cookie Preferences:

You have the option to manage your cookie preferences through your device settings. Most web browsers allow you to control the acceptance of cookies or disable them altogether. However, please note that disabling cookies may impact certain features and functionalities of the Yohpal application, leading to a less optimized user experience.

By continuing to use the Yohpal application, you consent to the use of cookies by this Privacy Policy. If you have any questions or concerns about our use of cookies, please contact us using the information provided at the end of this policy.

3. Contact Requests

When you contact us via our contact form within the Yohpal application, we collect and process your message and contact details to respond to your inquiry. This involves the retrieval and usage of personal data to ensure effective communication and support for our users.

Retrieval of Personal Data:

During the submission of a contact request through our application, we may collect the following personal data:

1. Message Content: The content of your message, including any information or inquiries you provide, is retrieved to understand your query and provide an appropriate response.
2. Contact Details: We may collect information such as your name, email address, phone number, or any other contact details you provide to facilitate communication and respond to your inquiry effectively.

Usage of Personal Data:

The personal data retrieved during a contact request is used solely to address your inquiry and provide assistance. Here’s how we may utilize this information:

1. Communication: Your contact details are used to respond to your inquiry and maintain communication with you regarding the matter raised. This may involve sending emails, and messages within the application, or contacting you via phone if necessary.
2. Customer Support: We may use the information provided in your message to troubleshoot issues, provide guidance, or offer assistance related to your queries or concerns.
3. Record-Keeping: We may retain a record of your contact request and the associated communication for internal record-keeping purposes, including but not limited to tracking inquiries, monitoring trends, and improving our customer support services.

Protection of Personal Data:

We take appropriate measures to safeguard the personal data collected during contact requests within the Yohpal application. This includes implementing technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your information.

Legal Basis for Processing:

The retrieval and usage of personal data during contact requests are based on our legitimate interest in providing efficient customer support and addressing user inquiries effectively. Additionally, where applicable, processing may also be necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.

If you have any questions or concerns about the retrieval and usage of your data during contact requests, please contact us using the information provided at the end of this Privacy Policy. We are committed to ensuring the protection and privacy of your personal information by applicable data protection laws and regulations.

4. Formation of Contract and Payment

When you engage in transactions or make purchases within the Yohpal application, we collect and process personal data necessary for the formation of a contract and payment processing. This involves a detailed process to ensure seamless transactions and a secure payment experience for our users.

Collection of Personal Data:

During the formation of a contract and payment processing, we may collect the following personal data:

1. Name and Address: Your name and address information is collected to facilitate the delivery of goods or services purchased within the Yohpal application.
2. Payment Information: We may collect payment details, such as credit card information, bank account details, or other payment method information, to process transactions and facilitate payments for purchases made within the application.
3. Contact Information: Your contact details, including email address and phone number, may be collected to communicate with you regarding your order, provide updates on delivery status, or address any issues related to your purchase.

Payment Processing:

Payment processing involves the secure transmission and processing of payment information to facilitate transactions within the Yohpal application. Here’s an overview of the payment processing process:

1. Authorization: Upon submission of your payment details, we may authorize the transaction through our secure payment gateway to verify the validity of the payment method and ensure sufficient funds are available.
2. Transaction Processing: Once authorized, the payment transaction is processed securely through our payment gateway or third-party payment processor. This involves the transfer of funds from your chosen payment method to our designated account.
3. Confirmation: Upon successful completion of the payment transaction, you will receive confirmation of your purchase or transaction within the Yohpal application. This may include an order confirmation email, receipt, or notification within the application.

Security Measures:

We prioritize the security and integrity of your personal and payment data during the formation of contracts and payment processing within the Yohpal application. To safeguard your information, we employ encryption protocols, secure payment gateways, and other industry-standard security measures to prevent unauthorized access, disclosure, alteration, or misuse of your data.

Legal Basis for Processing:

The collection and processing of personal data during the formation of contracts and payment processing are necessary for the performance of a contract to which you are a party. Additionally, processing may also be based on our legitimate interests in conducting business operations, facilitating transactions, and providing goods or services requested by users.

5. DATA TRANSMISSION

At Yohpal, we prioritize the protection and confidentiality of your data. When it comes to sharing your data with third parties, we adhere to strict policies and procedures to ensure that your information is safeguarded and used responsibly.

5.1. Purpose of Data Transmission:

We only share your data with third parties for specific purposes, which include:

• Contract Fulfillment: In certain instances, we may need to share your data with external service providers to fulfil contractual obligations or complete transactions initiated by you within the Yohpal application. This could include sharing your shipping address with logistics partners to deliver goods purchased through the app.
• Protection of Legitimate Interests: We may also share your data with third parties if it is necessary to protect our legitimate interests, such as detecting and preventing fraud, enforcing our terms of service, or safeguarding the security and integrity of our systems and services.

5.2. Data Processing Agreements:

To ensure that your data is handled securely and by applicable data protection laws and regulations, we have established data processing agreements with all external service providers with whom we share your data. These agreements outline the terms and conditions governing the processing of your data and include provisions to safeguard the security, confidentiality, and integrity of your information.

5.3. Security Measures:

We take various security measures to protect your data during transmission to third parties, including but not limited to:

• Encryption: We encrypt your data before transmitting it to external service providers to prevent unauthorized access or interception by malicious actors.
• Access Controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel have access to your data during transmission.
• Data Minimization: We only share the minimum amount of data necessary to fulfil the intended purpose, by the principles of data minimization and privacy by design.

5.4. Transparency and Accountability:

We are committed to transparency and accountability in our data processing practices. As part of this commitment, we regularly review our data transmission processes to ensure compliance with applicable privacy laws and regulations. Additionally, we provide users with clear and concise information about how their data is shared and processed in our Privacy Policy.

Legal Basis for Data Transmission:

The transmission of your data to third parties is based on the necessity of such transmission for the performance of a contract to which you are a party or for our legitimate interests in conducting business operations and protecting our systems and services.

6. MARKETING AND NEWSLETTER

At Yohpal, we value your privacy and strive to provide you with relevant and engaging content through our marketing communications and newsletters.

6.1. Consent-Based Communication:

We only send marketing communications or newsletters to users who have provided explicit consent within the Yohpal application. This means that we will not send you promotional messages unless you have actively opted in to receive such communications.

6.2. Content of Marketing Communications:

Our marketing communications and newsletters may include information about new features, updates, promotions, special offers, events, or other relevant content related to the Yohpal application. We aim to provide you with valuable and informative content that enhances your experience with our platform.

6.3. Unsubscribe Option:

We respect your preferences and understand that your interests may change over time. Therefore, we provide you with the option to unsubscribe from our marketing communications or newsletters at any time. If you no longer wish to receive promotional messages from us, you can easily opt-out by following the unsubscribe instructions provided in the communication or by adjusting your communication preferences within the Yohpal application settings.

6.4. Frequency of Communication:

We strive to maintain an appropriate frequency of communication to ensure that our messages are not excessive or intrusive. While we may occasionally send out promotional messages, we aim to strike a balance that respects your time and preferences.

6.5. Legal Basis for Marketing Communications:

Our transmission of marketing communications and newsletters is based on your explicit consent, which you provide within the Yohpal application. We adhere to applicable data protection laws and regulations governing electronic marketing communications, including obtaining proper consent and providing opt-out mechanisms.

6.6. Data Usage for Marketing Purposes:

We may use certain data collected during your interactions with the Yohpal application, such as your user preferences, activity history, or demographic information, to personalize and tailor our marketing communications to better suit your interests and preferences. However, we ensure that any data used for marketing purposes is handled by our Privacy Policy and applicable data protection laws.

7. ANALYTICS

At Yohpal, we utilize analytics tools to gain insights into how our application is used and to continuously improve our services. Here’s an in-depth look at how we handle analytics:

7.1 Purpose of Analytics:

The primary purpose of using analytics tools is to analyze and understand user behaviour within the Yohpal application. By gathering data on how users interact with our platform, we can identify trends, patterns, and areas for improvement. This allows us to make informed decisions to enhance the user experience, optimize our services, and meet the evolving needs of our users.

7.2 Types of Data Analyzed:

The data analyzed through analytics tools may include:

• User Engagement: We track metrics such as the number of active users, session duration, and frequency of app usage to gauge overall user engagement with the Yohpal application.
• Feature Usage: We analyze how users interact with different features and functionalities within the app to identify which features are most popular and where improvements may be needed.
• Performance Metrics: We monitor performance metrics such as app load times, response times, and error rates to ensure optimal performance and reliability of the Yohpal application.
• User Journey: We track user navigation paths, click-through rates, and conversion rates to understand the user journey within the app and identify potential areas for optimization.

7.3 Data Collection Methods:

We collect data for analytics purposes through various methods, including:

• Log Files: We may log certain information about user interactions with the Yohpal application, such as IP addresses, device information, and actions taken within the app.
• Cookies and Similar Technologies: We may use cookies or similar technologies to track user activity and gather analytics data. These technologies help us recognize and analyze user behaviour over time.

7.4 Use of Third-Party Analytics Providers:

We may use third-party analytics providers to assist us in collecting, analyzing, and interpreting analytics data. These providers may have access to certain data collected through the Yohpal application, but they are contractually obligated to use this data only to provide analytics services to us and are bound by strict confidentiality obligations.

7.5 Data Anonymization and Aggregation:

We take measures to anonymize and aggregate analytics data wherever possible to protect user privacy. This means that individual users cannot be identified from the data, and only aggregated, anonymized data is used for analysis and reporting purposes.

7.6 Continuous Improvement:

We are committed to using analytics insights to drive continuous improvement and innovation within the Yohpal application. By analyzing user behaviour and feedback, we can identify opportunities to enhance existing features, develop new functionalities, and provide a more seamless and satisfying user experience

 

8. SOCIAL MEDIA INTEGRATION

At Yohpal, we may integrate social media features and functionalities into our application to enhance user engagement and facilitate seamless interaction with social media platforms. Here’s an in-depth explanation of our approach to social media integration:

 

8.1. Purpose of Social Media Integration:

The primary purpose of integrating social media features into the Yohpal application is to allow users to connect and share content with their social networks more easily. By incorporating social media functionalities, we aim to provide users with convenient ways to interact with their favorite social platforms directly from within the Yohpal application.

8.2. Types of Social Media Integration:

We may integrate various social media features and functionalities, including but not limited to:

• Social Sharing: Users may have the option to share content from the Yohpal application directly to their social media accounts, such as Facebook, Twitter, Instagram, or others. This allows users to share their favorite moments, posts, or videos with their social network effortlessly.
• Social Login: We may offer the option for users to log in to the Yohpal application using their existing social media credentials. This streamlines the registration and login process, eliminating the need for users to create a separate account and remember additional login credentials.
• Social Media Widgets: We may incorporate social media widgets or buttons within the Yohpal application, allowing users to follow our official social media accounts, like our Facebook page, or tweet about their experiences with the app directly from within the interface.

8.3. Data Processing by Social Media Providers:

When users interact with social media features integrated into the Yohpal application, such as sharing content or logging in using social media credentials, certain data may be processed by the respective social media providers. This may include information about the user’s activity, interactions, or preferences on the social platform.

8.4. User Consent and Privacy Settings:

We respect user privacy and provide clear information and options regarding social media integration within the Yohpal application. Users have the choice to enable or disable social media integrations, adjust privacy settings related to social sharing, and control the visibility of their Yohpal activity on social media platforms.

8.5. Protection of User Data:

We take appropriate measures to safeguard user data and ensure that any data shared with or processed by social media providers is handled by our Privacy Policy and applicable data protection laws. We carefully vet and select reputable social media platforms and adhere to their privacy policies and terms of service.

8.6. User Empowerment and Transparency:

We empower users to make informed choices about their social media interactions within the Yohpal application by providing clear explanations of how social media integration works, what data may be shared with social media providers, and how users can manage their social media settings.

8.7. Continuous Evaluation and Improvement:

We continuously evaluate and improve our social media integration features to enhance user experience, privacy protection, and data security. We welcome feedback from users regarding their social media preferences and strive to incorporate user input into our development and optimization efforts.

 

9. YOUR RIGHTS

As a user of the Yohpal application, you have certain rights regarding your personal data. These rights include:

 

9.1. Right to Access: You have the right to request access to the personal data we hold about you. This includes information about the types of data we collect, how we use it, and with whom we share it. Upon request, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format.

9.2. Right to Rectification: If you believe that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We will promptly review your request and make the necessary corrections to ensure that your information is accurate and up to date.

9.3. Right to Erasure: Also known as the “right to be forgotten,” you have the right to request the deletion of your data in certain circumstances. This right is not absolute and only applies in specific situations, such as when your data is no longer necessary for the purposes for which it was collected or when you withdraw your consent for processing.

9.4. Right to Restriction of Processing: You have the right to request that we restrict the processing of your data under certain circumstances. This means that we will temporarily suspend the processing of your data while we address your concerns, such as verifying the accuracy of the data or investigating a complaint.

9.5. Right to Data Portability: You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller without hindrance from us. This right applies when the processing of your data is based on consent or when it is necessary for the performance of a contract.

9.6. Right to Object: You have the right to object to the processing of your data in certain situations, such as when the processing is based on our legitimate interests or for direct marketing purposes. If you object to the processing of your data, we will stop processing it unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

9.7. Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

9.8. Automated Decision Making and Profiling: We do not engage in automated decision-making processes or profiling that significantly affect you without your explicit consent. If we ever implement such processes in the future, we will provide you with transparent information about the processing, as well as mechanisms for meaningful human intervention and review.

9.9. Exercising Your Rights: To exercise any of the rights outlined above or to make inquiries about your data, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your requests promptly and by applicable data protection laws.

 

 Right to Lodge a Complaint: If you believe that we have violated your data protection rights or that your privacy rights have been infringed, you have the right to complain to the relevant supervisory authority responsible for data protection in your country.

 

At Yohpal, we are committed to upholding your rights and ensuring that your data is processed lawfully, fairly, and transparently. We strive to provide you with meaningful choices and control over your information, and we continuously work to improve our data protection practices to better serve you.

10. CHANGES TO THIS POLICY

This Privacy Policy may be updated periodically to reflect changes in our privacy practices or legal requirements. The effective date at the top of this policy will indicate the latest revisions. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your personal data.